Frequently Asked Questions
What is the Co-op x Jaffa Factory Tour Promotion?
This is a limited-time promotional campaign offering entrants the chance to win one of 24 exciting prizes, including exclusive Jaffa Factory Tours and Jaffa merchandise bundles.
When is the promotion open?
The promotion runs from 00:00 on 1st October 2025 to 23:59 on 21st October 2025. Entries outside this period will not be valid.
Who can enter the promotion?
Entry is open to residents of England aged 18 or over. You must be a member of The Co-op Group in the Northwest of England and meet the entry requirements.
What do I need to enter?
You’ll need:
- A qualifying Jaffa product purchased from a participating Co-op store
- A valid receipt
- A smartphone with internet access
- An email address and mobile number
- Your Co-op Group membership number
How do I enter?
- Purchase a qualifying Jaffa product.
- Scan the QR code on promotional materials or visit winwithjaffa.co.uk.
- Vote on whether Jaffa is a cake or biscuit.
- Submit your full name, email, mobile number, and Co-op membership number.
How often can I enter?
You can enter once per day and up to twice per week during the promotional period.
What are the prizes?
- 4 x Jaffa Factory Tours for 2 people (includes £300 travel/subsistence allowance)
- 20 x Jaffa Cakes Merch bundles containing – A Jaffa Shopping Bag, Key Ring, Jaffa Cake Product, and Temporary Tattoos.
When is the Jaffa Factory Tour?
The tour is scheduled for Friday, 30th January 2026. Winners must be available on this date. The promoter reserves the right to change the date due to unforeseen circumstances.
What’s included in the Jaffa Merchandise Bundle?
Details will be confirmed by the promoter. Each bundle is bespoke and themed around Jaffa Cakes.
How are winners selected?
Prizes are awarded via pre-allocated winning moments. The first valid entry received after each winning moment wins the corresponding prize.
How will I know if I’ve won?
You’ll receive an instant on-screen notification. And a text message with claim form where winners must provide:
- Postal address
- Bank details (for tour allowance)
- Co-op membership number
What happens if I enter incorrect details?
Incorrect or incomplete entries will be rejected. Please double-check all information before submitting.
What if I miss claiming my prize?
Unclaimed prizes will be entered into a prize draw within 14 days of the promotion closing. Winners will be notified and must claim within 14 days, or the prizes will be forfeit.
Where can I read the full Terms & Conditions?
Visit winwithjaffa.co.uk for full promotional terms and conditions.